We hope that you are happy with your order, but if you wish to return it at all, please go to the link below
to register your return.

RETURNS PORTAL

https://returns.modshoes.co.uk/

(This link includes options for both refund requests and exchanges).

RULES FOR RETURNS

1: All returns must be registered via the returns portal.

2: All returns must be received within 30 days of your order being placed.

3: Returns MUST arrive in the same “as new” condition that they arrived in, along with all tags and packaging.

4: With the exception of our free return label offer, customers are responsible for the full cost of returning their order.
Mod Shoes will not pay for any additional courier or duty costs as a result of customer not paying the correct amount, or declaring the parcel incorrectly.

5: Under no circumstances will we refund returning postage unless it is agreed via email beforehand.
Any occasions that we do agree will be solely for faulty/incorrect goods, where in most cases a label will be sent instead.

6: Customers are responsible for their order until it is confirmed as arrived at our warehouse. Because of this, we strongly recommend using a trusted courier and using a tracked service.
Please make a note of any tracking numbers when returning items. We cannot track this for you.

7: We will not accept any returns for items that have clearly been worn, washed, ironed, or tamped with in any way.

8: As per standard retail practice, we cannot accept returns for tights, socks, or earrings for hygiene reasons.
Please do not send these back, as we will not refund your order.

9: Any returns that are part of a promotional offer, must include any free or additional items that would otherwise invalidate the offer.

10: Any applicable refunds will be returned via the same payment method/card only.
Sorry, but we cannot refund via a different card or service.

11: Once received, we aim to process returns within 2-3 working days, but this can take a little longer during busy times.
You will receive an automated email once your return has been processed.

12: Please note that refunds can take up to 48hrs to show in your account.

13: We will not offer a refund on any vouchers or gift cards. Returns for orders paid for in this manor will be in the form of a new voucher.

14: Apologies, but we cannot reimburse or replace any expired vouchers or codes.

15: Postage costs will not be refunded under any circumstances, unless agreed prior due to a fault etc.

16: Any potential initial faults must be reported to us within 14 working days of arrival.

17: If you return an item without including the slip from the returns portal, we will assume that a refund is required, and process as such.

 

DAMAGED OR FAULTY ITEMS

Should you believe you may have received a faulty/incorrect item, please contact us via email at enquiries@modshoes.co.uk after first consulting the below time scale guide, and we will instruct on further action. Please note: We may ask you to provide photographs of any damage/faults before a decision can be made. To speed up processing your request, please attach these in your initial email if possible. In some cases, we may need to inspect the shoes in person.

IMPORTANT: Should you return an item prior to contacting and agreeing a resolution, under no circumstances will your postage be refunded. We can usually supply a free return label on faulty goods (UK only), but again, this MUST be agreed prior.

0 – 30 Days

If you product is faulty in this period you are entitled to a full refund or replacement. Please return them to us, and clearly state any specific issues on the returns section of the invoice.

30 days to 6 months

In this period we may offer a repair or replacement for any faults that may develop (Same Product, Colour Etc, or if mutually agreed a different pair of shoes) We will of course try to look after you, but as you may know some styles / colours are done in small batches so there may the chance that we can’t offer you a direct replacement. If we cant reach a satisfactory conclusion we may offer a credit, but this will be on a case by case basis.

6 Months Onwards

After 6 months, adequate time has passed for reasonable wear, and we can no longer offer a replacement or credit. Customers will sometimes say “I have only worn them 5 times”. Whereas we sympathise in these cases, 6 months provides plenty of opportunity to use an item and discover any issues. All obligations by UK law have also passed by this time.