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Customer Questions and Testimonials for Modshoes
Below is a list of questions we get asked often. Hopefully we have answered as much as possible, we are a friendly lot here so chat to using the Chat Function below or leave us a message. We try to answer within 4 hours , day time hours.
We offer Free delivery ?
UK orders have free delivery? Where ever possible we send next working day, but our stock is very popular so there are sometimes when we are waiting for stock to come in. If this is the case we email or text you
Please Note we send with 2 carriers. DPD and Royal Mail. In the UK DPD is next working after despatch. So if you order on a sunday, you will receive your order on Tuesday. For your convenience we offer Royal Mail as well, this is generally pretty quick, but there are the odd times when it can take longer, up to 10 days.
Can we stress if you need the order quickly, use DPD, and get send somewhere you know someone is during the day. DPD can deliver to your work address etc, and you can change delivery address with them once you receive your SMS or Email from them, so please put in your mobile and real email. We do get customers that think by changing their details that they will not get bothered with Marketing (which we dont send that often) , but guess what they dont then get confirmation emails or delivery SMS.
What happens if they dont fit ?
We started this website so that we could review shoes and get as much info about them etc. Some of the shoes come up big and some small.
So if they dont fit no probs, simply put them back in the post to us.
Send back using Royal Mail Signed for 2nd Class , you dont need 1st or extra insurance. The cost should be £3.90.
We advise “Royal Mail Proof of Postage”. Include a note saying “you would like a different size” i.e smaller or bigger. We will then send out FREE OF CHARGE a 2nd pair of shoes.
Please note we dont offer a refund to you for your postage, but consider it is cheaper than driving into town, paying for parking etc.
Sorry but this UK inland only.
Outside the UK , you are responsible for sending back , inc costs. And if you want a 2nd pair sending out , there will be a 2nd postage charge. The reason why is that there is “Considerable” charges to send outside the UK.
We use the following size conversions. Please be aware that different designs are designed to be bigger than others. We try our best on the product page to mention sizing.
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big. The reason is that a 43, is more like 9 and 1/4 .
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big.
Time To Return
Any returns must be back to Modshoes within 30days. This is currently consumer law. If you decide to send them back after 30 days, Modshoes will simply put them back in the post to you. I know this sounds a bit harsh but it is law.
What happens if the shoes dont fit, or i simply dont like them ?Can i ring about my order ?
Yes but we only really work office hours. Use the chat contact form on the website, it is checked often and responded to.
We do have a returns policy, but in simple terms, the shoes need to be sent back to us, with a note why returned, your order no and who you are. You will be surprised we get some just turn up and we have no idea whos they are !!! When then reinstate your card or paypal. What ever you used in full.
Dark brown Vandellas received today, thanks guys.
A splendid shoe
Can i visit your shop ?
We are a very small shop and if you really want to, but you must have an appointment.
How quickly will i get my shoes ?
We send out Mon – Fri (week days). Normally all orders up to 2pm go that day, and if you in the UK you get next day. Outside the UK it varies, Europe 3 – 5 days, else where can be 10 days.
Shipping Costs ? & Do you ship abroad ?
We do ship abroad, there is a charge. Europe is £10 and rest of world £25. We are based in the UK and UK orders are FREE
We will ship to any country, but this site will only take orders from Europe North America & Commonwealth Countries. If you are outside or not our list then sorry but you will have to phone through your order. You can order 9am – 8pm (GMT) Weekdays and 9am – 1pm Weekends.
Can I have my delivery sent to work ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, and we require a signature.
I have got wide feet, what you got ?
We get asked this a lot. The simple answer is depends what you want. Loafer wise The Prince is a wide shoe. Brogue wise, The Royal Loake. The rest vary, suede does stretch though.
Sales – Freebies
It should be noted that sale items wont have extras like cleaning kits.
These shoes look like they have been worn ?
Please note we dont send out any shoes that have been actually worn. We do send out shoes that have been tried on only. So sometimes in very few cases, they may be a small crease where someone has tried the shoes on before. It should be noted that leather shoes will crease almost immediately.
Please return the goods to:
Please Note we dont offer free returns back to modshoes, we offer free to you only. If you are returning faulty goods, Royal Mail signed for 2nd class is more than adequate, dont get 1st class and extra insurance , as we only pay up to £5
UNIT 39 & 40 ASTON PARK,
Are you actually a mod / scooter boy / skinhead / Soul boy ? into the scene ?
There is million answers to the above, lets just say I have 2 lambrettas, several suits and played in numerous mod bands in my time, first rallies Yarmouth 86. Watched Quadrophenia over 200 times. Seriously I could go on !