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Customer Questions and Testimonials for Modshoes
Below is a list of questions we get asked often. Hopefully we have answered as much as possible, we are a friendly lot here so chat to using the Chat Function below or leave us a message. We try to answer within 4 hours , day time hours.
We offer Free delivery over £25?
UK orders have free delivery? Where ever possible we send next working day, but our stock is very popular so there are sometimes when we are waiting for stock to come in. If this is the case we email or text you
Please Note we send with 2 carriers. DPD and Royal Mail. In the UK DPD is next working after despatch. So if you order on a sunday, you will receive your order on Tuesday. For your convenience we offer Royal Mail as well, this is generally pretty quick, but there are the odd times when it can take longer, up to 10 days.
Can we stress if you need the order quickly, use DPD, and get send somewhere you know someone is during the day. DPD can deliver to your work address etc, and you can change delivery address with them once you receive your SMS or Email from them, so please put in your mobile and real email. We do get customers that think by changing their details that they will not get bothered with Marketing (which we dont send that often) , but guess what they dont then get confirmation emails or delivery SMS.
What happens if they dont fit ?
We started this website so that we could review shoes and get as much info about them etc. Some of the shoes come up big and some small.
So if they dont fit no probs, simply put them back in the post to us.
Send back using Royal Mail Signed for 2nd Class , you dont need 1st or extra insurance. The cost should be £3.90.
We advise “Royal Mail Proof of Postage”. Include a note saying “you would like a different size” i.e smaller or bigger. We will then send out FREE OF CHARGE a 2nd pair of shoes.
Please note we dont offer a refund to you for your postage, but consider it is cheaper than driving into town, paying for parking etc.
Sorry but this UK inland only.
Outside the UK , you are responsible for sending back , inc costs. And if you want a 2nd pair sending out , there will be a 2nd postage charge. The reason why is that there is “Considerable” charges to send outside the UK.
United Arab Emirates > Please be aware we will send to this country, but this is at your own risk! We will email you a ‘Royal Mail Tracking’ number, after it has left Modshoes we accept NO responsibility for lost goods.
We use the following size conversions. Please be aware that different designs are designed to be bigger than others. We try our best on the product page to mention sizing.
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big. The reason is that a 43, is more like 9 and 1/4 .
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big.
Time To Return
Any returns must be back to Modshoes within 30days. This is currently consumer law. If you decide to send them back after 30 days, Modshoes will simply put them back in the post to you. I know this sounds a bit harsh but it is law.
What happens if the shoes dont fit, or i simply dont like them ?Can i ring about my order ?
Yes but we only really work office hours. Use the chat contact form on the website, it is checked often and responded to.
We do have a returns policy, but in simple terms, the shoes need to be sent back to us, with a note why returned, your order no and who you are. You will be surprised we get some just turn up and we have no idea whos they are !!! When then reinstate your card or paypal. What ever you used in full.
How quickly will i get my money back
We do returns as quickly as we can. On the odd occasion we may receive your shoes back one day, but there may be a slight delay in getting to your pair, because it is in a que. Paypal money is normally instant, Worldpay payments can take 1 to 5 days to get back into your account. Sorry to say we cant speed this up.
Can i visit your shop ?
We are a very small shop and if you really want to, but you must have an appointment.
How quickly will i get my shoes ?
We send out Mon – Fri (week days). Normally all orders up to 2pm go that day, and if you in the UK you get next day. Outside the UK it varies, Europe 3 – 5 days, else where can be 10 days.
Shipping Costs ? & Do you ship abroad ?
We do ship abroad, there is a charge. Europe is £10 and rest of world £25. We are based in the UK and UK orders are FREE
We will ship to any country, but this site will only take orders from Europe North America & Commonwealth Countries. If you are outside or not our list then sorry but you will have to phone through your order. You can order 9am – 8pm (GMT) Weekdays and 9am – 1pm Weekends.
Can I have my delivery sent to work ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, and we require a signature.
I have got wide feet, what you got ?
We get asked this a lot. The simple answer is depends what you want. Loafer wise The Prince is a wide shoe. Brogue wise, The Royal Loake. The rest vary, suede does stretch though.
Sales – Freebies
It should be noted that sale items wont have extras like cleaning kits.
These shoes look like they have been worn ?
Please note we dont send out any shoes that have been actually worn. We do send out shoes that have been tried on only. So sometimes in very few cases, they may be a small crease where someone has tried the shoes on before. It should be noted that leather shoes will crease almost immediately.
Please return the goods to:
Please Note we dont offer free returns back to modshoes, we offer free to you only. If you are returning faulty goods, Royal Mail signed for 2nd class is more than adequate, dont get 1st class and extra insurance , as we only pay up to £5
UNIT 39 & 40 ASTON PARK,
Are you actually a mod / scooter boy / skinhead / Soul boy ? into the scene ?
There is million answers to the above, lets just say I have 2 lambrettas, several suits and played in numerous mod bands in my time, first rallies Yarmouth 86. Watched Quadrophenia over 200 times. Seriously I could go on !
These terms and conditions relate to goods, which you offer to purchase from the Mod Shoes online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at firstname.lastname@example.org
In many cases orders are shipped next working day.
We aim to dispatch your order within 5 working days.
International: Please allow up to 10 working days for delivery.
DELIVERY CHARGES (Per Order)
UK Inland – Free
Offshore, inc Highlands Scotland, Isle Of Wight, Northern & Southern Ireland and European delivery cost – £9.95
Worldwide delivery cost – £25
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Modshoes.
EXCHANGES AND REFUNDS
We would like to ensure your complete satisfaction with the items you have bought from this website. If however you wish to return or exchange an item(s) please contact us at email@example.com and state whether an exchange or refund is required.
- We will accept items on return that are not worn, used or damaged.
- Please ensure we receive the goods within 28 days of their dispatch.
- For us to process your request it is essential that you also include a copy of your invoice.
For safety’s sake we do ask that you try the shoe on, on carpet. As you would expect we only like to send out ‘Tip Top’ shoes.
Please return the goods to:
UNIT 39 & 40 ASTON PARK,
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
For an example of Tip Top condition, notice in the pics below, that the shoe on the right has been tried on rough. Perhaps in the kitchen or stone floor ! If the shoes come back to us like this, we will simply return back to you. I know this sounds harsh, but we cant resell these shoes and wouldnt want to supply as new to another customer.
Also can we mention dont force the shoes, we get customers doing this (below) to stretch the boots or shoes, which leaves crease marks ! The next customer wont want these, so please use caution when trying on.
The Box must also be good. We have people that send back shoes by simply taping up the box and sticking returns label on. If we receive back like this we will charge £5 , meaning your refund will be £5 less than the full refund. Please reuse the bag the shoes were sent in, or a supermarket bag etc.
The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour. In this case you will be liable for all postage costs.
We are not responsible for the shipping costs for international customers.
We advise to send your shoes back via a guaranteed delivery service, such as Royal Mail Special Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us.
Please be aware 2nd class signed for £3.90 in the UK, DONT get 1st class extra insurance, it will cost £11 and we will only refund £3.90
How Refunds & Returns work from a financial point of view
- We don’t charge for UK delivery so when a refund is done you get all your initial money back. So if you paid £78, you get £78 back assuming you did return the shoes in 14 days and the shoes are saleable again.
- You will have to pay for the return
- If you like the shoes but need to exchange for a different pair, i.e smaller size.
- You though have to pay for the return
- We will send out another pair with free postage.
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We’ll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of receipt of your intention to cancel. If notification is received later than 14 days after receipt, then we’ll refund the delivery charge only if the goods are damaged, faulty or incorrect.
Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
We can only refund the card you originally used for payment.
Any overseas returns (meaning not the UK) will be subject to further delivery charges.
CANCELLING YOUR ORDER
Mod Shoes try to get your order out as soon as possible. To cancel your order you can email us at firstname.lastname@example.org Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Mod Shoes will not be liable for the postage and packaging costs should this be the case.
Sale items are sale items because we will be running down this line. In this case we wont be able to offer you a refund on the shoes, unless they are faulty. All shoes are checked before they leave here. On sale items we will offer you a credit on a further purchase, for the price of the item.
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Mod Shoes will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.modshoes.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Data protection – We do not share any data collected via our website with any 3rd party partners
Mod Shoes reserves the right to refuse any order.
UNIT 39 & 40 ASTON PARK,