customer-faqs

customer-questions-banner

Customer Questions and Testimonials for Modshoes

Below is a list of questions we get asked often. Hopefully we have answered as much as possible, we are a friendly lot here so chat to using the Chat Function below or leave us a message. We try to answer within 4 hours , day time hours.

We offer Free delivery ?
UK orders have free delivery? Where ever possible we send next working day, but our stock is very popular so there are sometimes when we are waiting for stock to come in. If this is the case we email or text you

What happens if they dont fit ?
We started this website so that we could review shoes and get as much info about them etc. Some of the shoes come up big and some small.

So if they dont fit no probs, simply put them back in the post to us. We advise “Royal Mail Proof of Postage”. Include a note saying “you would like a different size” i.e smaller or bigger. We will then send out FREE OF CHARGE a 2nd pair of shoes.

Please note we dont offer a refund to you for your postage, but consider it is cheaper than driving into town, paying for parking etc.

Sorry but this UK inland only.

Time To Return
Any returns must be back to Modshoes within 30days. This is currently consumer law. If you decide to send them back after 30 days, Modshoes will simply put them back in the post to you. I know this sounds a bit harsh but it is law.

What happens if the shoes dont fit, or i simply dont like them ?Can i ring about my order ?
Yes but we only really work office hours. Use the chat contact form on the website, it is checked often and responded to.

We do have a returns policy, but in simple terms, the shoes need to be sent back to us, with a note why returned, your order no and who you are. You will be surprised we get some just turn up and we have no idea whos they are !!! When then reinstate your card or paypal. What ever you used in full.

Andrew Chippendale
Dark brown Vandellas received today, thanks guys.
A splendid shoe

Can i visit your shop ?
We are a very small shop and if you really want to, but you must have an appointment.

How quickly will i get my shoes ?
We send out Mon – Fri (week days). Normally all orders up to 2pm go that day, and if you in the UK you get next day. Outside the UK it varies, Europe 3 – 5 days, else where can be 10 days.

Shipping Costs ? & Do you ship abroad ?
We do ship abroad, there is a charge. Presently £25. We are based in the UK and UK orders are FREE

We will ship to any country, but this site will only take orders from Europe  North America & Commonwealth Countries. If you are outside or not our list then sorry but you will have to phone through your order. You can order 9am – 8pm (GMT) Weekdays and 9am – 1pm Weekends.

Can I have my delivery sent to work ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, and we require a signature.

I have got wide feet, what you got ?
We get asked this a lot. The simple answer is depends what you want. Loafer wise The Prince is a wide shoe. Brogue wise, The Royal Loake. The rest vary, suede does stretch though.

Sales – Freebies
It should be noted that sale items wont have extras like cleaning kits.

Are you actually a mod / scooter boy / skinhead / Soul boy ? into the scene ?
There is million answers to the above, lets just say I have 2 lambrettas, several suits and played in numerous mod bands in my time, first rallies Yarmouth 86. Watched Quadrophenia over 200 times. Seriously I could go on !