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Customer Questions and Testimonials for Mod Shoes
Below is a list of questions that we are frequently asked. Hopefully you will find some information to help you here. If not, please feel free to use the chat facility, we will try and get back to you within 24 hours (weekdays)
Do I have to pay postage?
We offer free delivery on orders over £25. On orders less in value the postage charge is £2.95. This applies to UK orders only. Wherever possible we send the next working day, but our stock is very popular, so occasionally there are times when we are waiting for stock to arrive. If this is the case we will email or text you to let you know.
We use two different carriers to send your parcels. On most UK mainland orders over £50 we use DPD next working day tracked and signed for delivery. If you wish to choose Royal Mail signed for instead, you are able to do so on the order form.
For UK orders under £50 we use Royal Mail signed for.
Do you send to countries outside the UK?
We send to many countries, the full list is at the checkout. Postage cost to EU is £10, rest of world £25. They are sent by Royal Mail tracked and signed for.
What if I’m not in ?
You will receive a text and/or email from DPD asking if you have any delivery instructions. You can let them know if you would prefer an alternative time, or ask for them to leave in a safe place
What happens if they don’t fit ?
As long as the shoes are in perfect, unworn condition, we are happy to exchange or refund. However the cost of return is the responsibility of the customer. We recommend Royal Mail 2nd Class Signed For as the most cost effective and safe option for returns.
If in doubt about your size, you can order 2 pairs and return the unwanted pair for free (full price shoes, UK inland only)
Non UK Returns
We are happy to accept returns, however if you wish to have a replacement sent there will be an additional delivery charge.
How does the sizing work?
We use the following size conversions. Please be aware that different designs are designed to be bigger than others. We try our best on the product page to mention sizing.
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big. The reason is that a 43, is more like 9 and 1/4 .
Please Note that are shoes are made mainly in Spain & Portugal and Euro to UK Conversion means that the shoes normally come up a little big.
How much time do I have to return them?
Any returns must be back to Mod Shoes within 30 days. This is currently consumer law. If you decide to send them back after 30 days, Mod Shoes will simply put them back in the post to you. I know this sounds a bit harsh but it is company procedure
Can I ring about my order ?
Yes but we only work office hours. Use the chat contact form on the website, it is checked often and responded to.
How do I send them back?
All return information, including cut out address label is on the invoice. Please do not forget to include the paperwork and your instructions ie refund or exchange request. Please return in the original packaging.
How quickly will I get my money back?
We process returns as quickly as possible, but it could take a few days. If you have paid by Worldpay the funds can take a little longer to show in your bank account. We will email you to let you know that your refund has been processed.
Can I visit your shop ?
We are not an actual shop, but we are happy for our customers to visit our unit in Peterborough. Please ring first though, as we are not always here.
How quickly will i get my shoes ?
We dispatch every week day. If we receive your order by 2pm we will aim to dispatch the same day. DPD is next day delivery, Royal Mail can take up to a week. Obviously this will be longer if you are outside the UK.
Can I have my delivery sent to my workplace ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission.
I have got wide feet, do you have shoes suitable for me ?
We do not make shoes specifically for wide feet, but there is a section on the website showing shoes that are more suited to the wider foot
Where is the place to add my coupon code?
These shoes look like they have been worn ?
Please note we do not send out any shoes that have been worn. We do sometimes send out sale price shoes that have been tried on only. So occasionally in very few cases, they may be a small crease where someone has tried the shoes on before. It should be noted that leather shoes will crease almost immediately, and small marks can appear on leather soles just by rubbing together in the box during transit.
Where are you based?
UNIT 39 & 40 ASTON PARK,
Terms and Conditions
These terms and conditions relate to goods, which you offer to purchase from the Mod Shoes online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at firstname.lastname@example.org
In many cases orders are shipped next working day.
We aim to dispatch your order within 5 working days.
International: Please allow up to 14 working days for delivery.
DELIVERY CHARGES (Per Order)
UK Inland – Free
Offshore, Southern Ireland and European delivery cost – £9.95
Worldwide delivery cost – £25
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Mod Shoes.
EXCHANGES AND REFUNDS
We would like to ensure your complete satisfaction with the items you have bought from this website. If however you wish to return or exchange an item(s) please contact us at email@example.com and state whether an exchange or refund is required.
- We will accept items on return that are not worn, used or damaged.
- Please ensure we receive the goods within 28 days of their dispatch.
- For us to process your request it is essential that you also include a copy of your invoice.
For safety’s sake we do ask that you try the shoes,on carpet. As you would expect, we only like to send out perfect shoes.
Please return the goods to:
UNIT 39 & 40 ASTON PARK,
In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.
For an example of perfect condition, notice in the pics below, that the shoe on the right has been tried on a rough surface. Perhaps in the kitchen or stone floor ! If the shoes come back to us like this, we will simply return them back to you. I know this sounds harsh, but we cannot re-sell these shoes and wouldn’t want to supply as new to another customer.
Also can we mention please don’t force the shoes, we get customers doing this (below) to stretch the boots or shoes, which leaves crease marks ! The next customer will not want these, so please use caution when trying on.
The box must also be in good condition. We have people that send back shoes by simply taping up the box and sticking returns label on. If we receive back like this we will charge £5 , meaning your refund will be £5 less than the full refund. Please reuse the bag the shoes were sent in, or equivalent.
The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour. In this case you will be liable for all postage costs.
We are not responsible for the shipping costs for international customers.
We advise to send your shoes back via a guaranteed delivery service, such as Royal Mail Signed For Delivery, or get proof of postage as we cannot be held liable for any goods lost in transit to us.
Please be aware 2nd class signed for is £3.95 in the UK
How Refunds & Returns work from a financial point of view
- We don’t charge for UK delivery so when a refund is done you get all your initial money back. So if you paid £78, you get £78 back assuming you did return the shoes in 14 days and the shoes are saleable again. If an international order, postage is not refunded.
- You will have to pay for the return
- If you like the shoes but need to exchange for a different pair, i.e smaller size.
- You have to pay for the return
- We will send out another pair with free postage.
- If international, you will have to pay costs for redelivery
Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. We’ll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 14 days of receipt of your intention to cancel. If notification is received later than 14 days after receipt, then we’ll refund the delivery charge only if the goods are damaged, faulty or incorrect.
Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
We can only refund the card you originally used for payment.
Any overseas returns (meaning not the UK) will be subject to further delivery charges.
CANCELLING YOUR ORDER
Mod Shoes try to get your order out as soon as possible. To cancel your order you can email us at firstname.lastname@example.org Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Mod Shoes will not be liable for the postage and packaging costs should this be the case.
Sale items are sale items because we will be running down this line. In this case we wont be able to offer you a refund on the shoes, unless they are faulty. All shoes are checked before they leave here. On sale items we will offer you a credit on a further purchase, for the price of the item.
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Mod Shoes will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.modshoes.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Data protection – We do not share any data collected via our website with any 3rd party partners
Mod Shoes reserves the right to refuse any order.
UNIT 39 & 40 ASTON PARK,