Do I have to pay postage?
We offer free delivery on orders over £40. On orders less in value the postage charge is £2.95. This applies to UK orders only. Mon – Fri order up to 1pm go same day, after 1pm, go next working day.
We use two different carriers to send your parcels. On most UK mainland orders over £50 we use DPD next working day tracked and signed for delivery. If you wish to choose Royal Mail signed for instead, you are able to do so on the order form.
For UK orders under £50 we use Royal Mail signed for.
Can I have my delivery sent to my workplace ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission.
Do you send to countries outside the UK?
We send to many countries, the full list is at the checkout. Postage cost to EU is from £12, rest of world FROM £12. They are sent by Royal Mail tracked and signed for, DPD or DHL express
We sometimes get asked can we send not using tracking etc, to save a couple of quid. We wont do this because ‘Tracking’ and ‘Signed For’ protects us and you !
Delivery to US is very good, we have teamed up with DHL Express, and they are getting orders to America very quickly, much faster than Royal Mail. DHL starts at £12 , where as Royal Mail is £30. Finally DHL also have full tracking , so you can see where your order is at all times. Our customers tell us that they think the service is very good , efficient and quick.
What if I’m not in ?
You will receive a text and/or email from DPD asking if you have any delivery instructions. You can let them know if you would prefer an alternative time, or ask for them to leave in a safe place
In many cases orders are shipped next working day. UK this means if you order on a monday night at 7pm, its packed tuesday morning and if you use DPD will be with you Wednesday
Please allow up to 14 working days for delivery. There are rare occasions where items get stuck in customs in the local country. For instance we have sent to the same address in the USA, one time it took 4 days, next time it took 3 weeks.
Can we please advise to use DPD and DHL in your country. They are so quick and efficient , we have found 90% of delivery times to be a few days
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Mod Shoes.