Do I have to pay postage? (EU Customers please see important Info at end of page)
We offer free delivery on orders over £40. On orders less in value the postage charge is £4.85 This applies to UK orders only. Mon – Fri order up to 1pm go same day, after 1pm, go next working day.
We use two different carriers to send your parcels. On most UK mainland orders over £50 we use DPD next working day tracked and signed for delivery. If you wish to choose Royal Mail signed for instead, you are able to do so on the order form.
For UK orders under £50 we use Royal Mail signed for.
Can I have my delivery sent to my workplace ?
We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission.
Do you send to countries outside the UK?
MORE DETAILED EU INFO AT BOTTOM OF PAGE INC RATES
We send to many countries, the full list is at the checkout. Postage cost to EU is from £???????, rest of world FROM £12. Outside the UK we mainly use DHL. Please see the checkout page for more details in your country
We sometimes get asked can we send not using tracking etc, to save a couple of quid. We wont do this because ‘Tracking’ and ‘Signed For’ protects us and you !
Delivery to US is very good, we have teamed up with DHL Express, and they are getting orders to America very quickly, much faster than Royal Mail. DHL starts at £12 , where as Royal Mail is £30. Finally DHL also have full tracking , so you can see where your order is at all times. Our customers tell us that they think the service is very good , efficient and quick.
What if I’m not in ?
You will receive a text and/or email from DPD asking if you have any delivery instructions. You can let them know if you would prefer an alternative time, or ask for them to leave in a safe place
In many cases orders are shipped next working day. UK this means if you order on a monday night at 7pm, its packed tuesday morning and if you use DPD will be with you Wednesday
Please allow up to 14 working days for delivery. There are rare occasions where items get stuck in customs in the local country. For instance we have sent to the same address in the USA, one time it took 4 days, next time it took 3 weeks.
Can we please advise to use DPD and DHL in your country. They are so quick and efficient , we have found 90% of delivery times to be a few days
Import Taxes – NOT UK OR EU (Please see below)
European (EU) Delivery Inc Brexit Taxes
Our system uses DHL to deliver to the EU
DHL offer both an Air and Road service, in simple terms road is cheaper but takes longer !
The new service means the price you pay us, includes all taxes , import duties etc, so you have no ‘Unexpected Charges’ .
DHL is also good for you, as it is a ‘Point 2 Point’ system meaning the tracking is really good, the same company will pick up from here, will also deliver to you, and you will know where your goods are as they travel to you 🙂
The tracking allows for you to be updated, and also update DHL if you want the redirecting etc.
We think this will give our customers real peace of mind.
Rates vary per country because of VAT in destination country. We show the VAT here, because once you have chosen your country on Checkout page, the price will alter slightly. Be rest assured the checkout price is the final price 🙂
|Country||VAT||Postage Example 1 Pair By Road*
5 – 10 days
|Postage Example 1 Pair By Air*
1 – 4 days
|Isle Of Man||20||TBC||£28|
Returns, Refunds & Exchanges
We will include a ‘Sticker’ with your order that you must fix on to the returning items. The sticker will say ‘Faulty Goods’, they are because they don’t fit ! This means we can get the items back into the UK with no import taxes etc.
Once we have collected your payment for sending fresh pair, we send out the items again, but this time because duty has been paid you wont be required to ‘Repay’ import duty etc. It goes without saying, we cant do this on the first sending, as this would be against the law, so please dont ask 🙂
International returns please note: If you are returning anything to us from outside the UK you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.
The Sticker will look like this, and will need to be applied
THIS ITEM IS BEING RETURNED
AND HAS ZERO CUSTOMS VALUE
RETURNED GOODS RELIEF
MODSHOES ADDRESS & RETURNS
UNIT 39 & 40 ASTON PARK