Do I have to pay postage? (EU Customers please see important Info at end of page)

We offer free UK delivery on orders over £75.
A postage charge of £4.45-£6.41 will apply on orders under £75.
Please see below for information on delivery options.

DPD NEXT DAY DELIVERY* (UK Mainland only)
Orders placed before 1pm on Monday to Friday are delivered on the next working day.
This option also allows you to request parcels to be left in a safe place, or with a neighbour. This can be accessed via the tracking.
(Please note that on some occasions this may not be possible due to unexpected delivery issues etc. If you think your delivery may be late, please be sure to check the email address used when placing the order, as DPD will sometimes try to contact you to resolve a delivery issue. On rare occasions, deliveries may take up to 3 working days).

ROYAL MAIL – 2-3 working days.
This option is more cost effective if you do not need your order urgently.
Royal Mail orders typically take 2-3 working days, but can take a little longer during busy times of the year such as Christmas etc.
Islands and Scottish Highlands orders will default to this method.

(Royal Mail parcels have a size/weight limit. If your order is over, it may be changed to DPD)

Please note that all delivery dates are estimates only.
Unfortunately we are unable to refund delivery costs due to late deliveries caused by issues with locating address, access to premises, or customer absence from address.

The delivery service is provided by a third party. The seller will not be liable for any expenses, loss or damage incurred by the buyer as a result of the seller’s failure to deliver the product by a specified date.

You will receive an email with tracking information once your order has been processed.

Order has not arrived or is missing?

If you haven’t received your order within 10 working days of dispatch date please contact us and we will try and track the parcel.

Please report the item missing if you haven’t received after 25 days from dispatch.

If an order is lost by the courier, or is delivered to the wrong address etc, a courier investigation will be requested by us. Please note that this can take time for them to carry out, but we will inform you as soon as we are notified of the result.
Please note that we will await the results of a courier investigation before offering a replacement or refund for any missing or misplaced orders.

If an order is delivered to a nearby address or neighbour as a result of a mistake by the courier, it is often resolved much swifter for the customer to attempt to retrieve the parcel. Although this may not be desirable, it can be much faster with regards to obtaining it.
We politely request customers check with their immediate neighbours if they suspect the parcel to have been wrongly delivered, as it is often the case that they have taken the parcel in to keep it safe.
We cannot unfortunately offer a postage refund in these instances unless an investigation by the courier deems the item to be lost or stolen.

We will usually try to resend the same item/s if an order is missing. Please note that in some cases you may be offered a voucher/credit note for the value of the order instead. Please note that this will only happen after an investigation has been completed by the courier.

Order is missing an item
– All items are individually scanned at our warehouse, so the likelihood of a missing item is very small.
However, if you are missing an item from your order, you MUST inform us within 3 days of the parcel being delivered.
If you report missing items after 3 days, we will no longer be able to offer a replacement or refund.

Can I have my delivery sent to my workplace ?

We are happy to send to a different shipping address. But please note, we will only deliver to the address, not a next door neighbour, unless we have your permission.

Do you send to countries outside the UK?

We send to many countries, the full list is at the checkout. Postage costs will show at the checkout page once you have entered your address.

We sometimes get asked can we send not using tracking etc, to save a couple of quid. We wont do this because ‘Tracking’ and ‘Signed For’ protects us and you !

What if I’m not in ?

For UK orders, You will receive a text and/or email from DPD asking if you have any delivery instructions. You can let them know if you wish to alter this , or ask for them to leave in a safe place

Apologies but we do not offer timed deliveries

DELIVERY TIMES

UK
In many cases orders are shipped next working day. UK this means if you order on a Monday night at 7pm, its packed Tuesday morning and if you use DPD will be with you Wednesday

International:
Please allow up to 14 working days for delivery. There are rare occasions where items get stuck in customs in the local country. For instance we have sent to the same address in the USA, one time it took 4 days, next time it took 3 weeks.
Please note that areas of South America, Malaysia, and the Philippines can take up to 8 weeks due to the local delivery setups.

Import Taxes – NOT UK OR EU (Please see below)

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Mod Shoes.

European (EU) Delivery Inc Brexit Taxes

Europe & International Delivery
All Destinations except USA go with Royal Mail, for a standard charge of £15.95. All import duties are the customers responsibility . The recipient will be contacted by email or text to allow for these customs to be paid for and the parcel will be released for delivery following payment. In addition all orders over £135 will be eligible for duty charges which will be determined in the country of the recipient however these will also need to be paid for by the recipient before receiving their order.

Please be aware that parcels sometimes may get delayed by customs, and this is not the responsibility of Mod Shoes. Meaning we cant ring them for you to sort, often it is much easier for you to contact your local supplier to get a quick answer.

Guernsey – Tax

If you are buying from Guernsey , we will still charge you UK VAT, which you can then reclaim back after.

International returns please note: If you are returning anything to us from outside the UK you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our items.