PLEASE NOTE THAT OUR RETURNS PROCESS HAS CHANGED

We hope that you are happy with your order, but if you wish to return it at all, please go to the link below
to register your return.

https://returns.modshoes.co.uk/

(This link includes options for both refund requests and exchanges).

RULES FOR RETURNS

1: All returns must be registered via the returns portal.

2: All returns must be received within 30 days of your order being placed.

3: Returns MUST arrive in the same “as new” condition that they arrived in, along with all tags and packaging.

4: With the exception of our free return label offer, customers are responsible for the full cost of returning their order.
Mod Shoes will not pay for any additional courier or duty costs as a result of customer not paying the correct amount, or declaring the parcel incorrectly.

5: Customers are responsible for their order until it is confirmed as arrived at our warehouse. Because of this, we strongly recommend using a trusted courier and using a tracked service.
Please make a note of any tracking numbers when returning items. We cannot track this for you.

6: We will not accept any returns for items that have clearly been worn, washed, or tamped with in any way.

7: As per standard retail practice, we cannot accept returns for tights, socks, or earrings for hygiene reasons.
Please do not send these back, as we will not refund your order.

8: Any returns that are part of a promotional offer, must include any free or additional items that would otherwise invalidate the offer.

9: Any applicable refunds will be returned via the same payment method/card only.
Sorry, but we cannot refund via a different card or service.

10: Once received, we aim to process returns within 2-3 working days, but this can take a little longer during busy times.
You will receive an automated email once your return has been processed.

11: Please note that refunds can take up to 48hrs to show in your account.

12: We will not offer a refund on any vouchers or gift cards. Returns for orders paid for in this manor will be in the form of a new voucher.

13: Apologies, but we cannot reimburse or replace any expired vouchers or codes.

DAMAGED OR FAULTY ITEMS

If you believe that you have received a faulty or damaged item, please contact us and we will advise on how to proceed.
(Customers must inform us of any reasonable faults within the 30 day period).